flowers order delivery service customer service customer florist arrangement refund ordered flowers

Failed to deliver flower gift - no evidence of even trying | From You Flowers review from Chicago, Illinois

Daughter ordered flowers from "FromYouFlowers" for St Patricks Day; delivery was to be Friday before St. Patricks Day. We were not contacted regarding delivery and no delivery. No delivery or attempted delivery on St. Patrick's Day to our knowledge! Seller did contact daughter stating "did not deliver" on each day but gave no reason. Terrible floral service business that advertises and represents "same day delivery" and "satisfaction guaranteed". Order was placed from Louisville, KY and floral arrangement was to be prepared and delivered by florist in Champaign, IL. CNBC is quoted as saying "Best Value Flowers" which also protrays "value and a quality floral service" which was not the case.
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#306874 Review #306874 is a subjective opinion of poster.
Product
From You Flowers Arrangement

For You Flowers failed to deliver a birthday gift on time. | From You Flowers review from Norwalk, Connecticut

I ordered a gift of cupcake mix and wine to be delivered on 3/20/12. I paid an additional $32.95 for next day delivery. The recipient was not at home when they tried to deliver the gift, so it was not delivered. When I called For You Flowers they still could not guarantee that the delivery would be made today, even with my instructions to leave it at the door. The recipient will be going out of town on 3/22 which adds an additional glitch. They attempted to give me a $15 gift card but I declined as I will never do business with them again. Eventually they gave me 10 percent off my order, a far cry from the additional service charge that I originally paid.
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#306412 Review #306412 is a subjective opinion of poster.
Service
From You Flowers Delivery Service

From you flowers...delivered late and wrong product

I ordered a bouquet and balloon for my best friends birthday, paid the fee to deliver it before noon the next day. By 2pm the order wasnt delivered. I called, they said they tried and that they called the number listed (I confirmed with the front desk no flowers arrived and no call was received). They said they would deliver it by that evening to her home address. I receive a call in the evening that it wasnt delivered. I call cust.serv again and they guarantee to deliver it by noon the following day. My friend didnt receive her arrangement until almost 3 pm and it was completely the wrong order. Instead of the flower bouquet they sent her a plant (she hates plants!). I call the company and they offer to redeliver the next day but she would have to return the incorrect item. They will refund 15% but its all too little too late. Do not use this terrible service.
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#306294 Review #306294 is a subjective opinion of poster.
Product
From You Flowers Arrangement
Loss
$70

Should have read these first before ordering. | From You Flowers review from Kirkland, Washington

I am fit to be tied. I got an email about their services and thought I'd give them a shot so I ordered flowers for my mother's 79th birthday to be delivered on Tuesday, March 13th. I've never had trouble with any other on-line florist. I even paid extra to ensure they would arrive. As of today, March 15th - still no delivery, no word - crickets. This company is a sham and should be ashamed to be in business. This was my first experience and I guarantee you it will be the absolute last. And I'll be sure to tell everyone I know about this *** company and how they conduct business.
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#305119 Review #305119 is a subjective opinion of poster.
Product
From You Flowers Arrangement

STAY CLEAR OF FROM YOU FLOWERS!

nearly week late delivery, false claims/excuses, completely wrong product delivered first and partially correct product delivered 2nd time On 3/8 I placed ordered for promised delivery on 3/9. This never occurred so I called and it was reported to me that the florist stated change of dates was agreed upon by recipient which was a complete lie (florist called her and stated she was running late and would not be there until after 5pm and the recipient gave her directions to her place on 3/9). When it was finally delivered on 3/10 it was a cheap substitute (ordered vibrant bright yellow lilies and deep vibrant pink/magenta roses in a deep pink vase and what was delivered were a small cheap arrangement of white daisies with a couple pink ones in a cheesy cheap vase). When I sent the pictures to Fromyouflowers and expressed being upset at deceptive florist about delivery date followed by completely wrong flowers, they stated they would have to pick up the wrong flowers and would have another florist deliver correct arrangement on 3/12 as they couldnt do anything about it the following day on a Sunday. Nothing was delivered 3/12 OR 3/13 and I was not notified. When I called and complained again that still nothing had arrived, they said it was taking time getting the correct flowers for the arrangement. It would have been nice to be notified of this delay as I told my recipient be available 3/12 for the delivery! They stated they could also not provide the pink vase but only a clear one and asked if it was ok. I said yes as I figured the flowers were the most important. Finally, on 3/14 flowers were delivered but STILL not what was ordered as white roses w/ light pink tips instead and any "upgrades" to the size where clearly not evident. When I complained AGAIN that the product still was not what was ordered not to mention a week of dealing with this and inconveniencing my recipient with telling her to be around for deliveries that never occurred and getting wrong products that had to be returned they stated I could get a $20 gift certificate and $10 refund. I stated that all that a $20 gift certificate does is require me to buy again and spend more money on a service and product that has proven to not represent quality or dependability. I asked for a minimum of $30 refund but preferred full refund as date and specific product were never delivered as promised from a company that reports "Satisfaction Guaranteed". I now see that this company has MANY complaints online AND with the BBB so apparently this type of poor service, deception, and product misrepresentation is common practice for them. This company needs to keep customers up to date on delivery issues, product changes/substitutions etc. If they would have just told me that they could not provide the flowers I ordered, then I would have cancelled my order at that time and my recipient did not have to be inconvenienced repeatedly and me waste money on products I would never have purchased.
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1 comment
Anonymous
#466179

after frequently calling and emailing from you flowers and getting no where. I told them I was posting my negative reviews and filing a complaint with the BBB.

After I did this, fromyouflowers finally refunded my money. I recommend not giving up and letting poor businesses win.

Review
#305093 Review #305093 is a subjective opinion of poster.
Product
From You Flowers Arrangement
Loss
$50

Did not deliver flowers on time or at all | From You Flowers review from Newark, New Jersey

Wish I had read these reviews before I used this company. Placed my order early in the week for Sunday delivery. Received email order confirmation confirming Sunday delivery. Early Sunday morning I received an email confirming that flowers had been delivered as promised. Except they hadn't. By 5 pm, I spoke to a customer service rep who told me that she couldn't reach the florist and could do nothing until Monday. When I asked to speak to a supervisor, she told me they were all too busy and that she had to get home to her 4 month old. FINALLY got a supervisor. Only reason I went with this company is because they promised Sunday delivery. Could have used FTD or 1800flowers. The bottom line is, even if I get my money back, my friend did not get her flowers on her birthday. Never again.
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2 comments
Anonymous
#449874

I had similar experience, I recommend everyone go to BBB

Anonymous
#448765

they were suppose to deliver the flowers on sunday which i payed them to do. Instead they didn't deliver them that day but the next day and they weren't there until 330p the next day.

*** serice...they did nothing to try to make it up and to top it off they weren't even the same floral arrangement that i ordered. All this comapany offered was an apology and i offred them to *** ***!

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#303985 Review #303985 is a subjective opinion of poster.

Said they would deliver the flowers but they didn't | From You Flowers review from Rochester, New Hampshire

Update by user Apr 11, 2012

This company never apologizes for failing the customer but then again - what difference would an apology make? They constantly fail their customers and that makes a lot of other companies happy since they acquire the customers.

Original review posted by user Mar 11, 2012

I ordered flowers for a friends birthday and entered all the information including phone numbers they could reach me on if there were any questions. They called 1 number at the end of the day and asked me to call back. When I got the message I called and they told me the florist that was supposed to deliver the flowers had a "computer problem" so the flowers were not delivered. Then they had the nerve to ask me if I wanted them to deliver them the following day and when I told them don't bother - they said they would refund my money. I told them it better not show up on my statement. How can they even charge you unless the service was provided? Worthless company - never order from them. I will post this on my facebook account and I know others will as well.
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#303958 Review #303958 is a subjective opinion of poster.

From You Flowers

Did not deliver flowers to relatives funeral!!!!!!!! We ordered 2 funeral arrangements from this company in plenty of time to be sent. A couple hours prior to the ceremony we received a call that the arrangements could not be delivered! We were sent an e-mail that they could not fulfill the order. We cannot discourage strongly enough not to do business with this company. How can they operate in this manner. Please do not do business with this company!!!!!!!!! The agent that called said they maybe could do something to have the arrangements delivered in time, giving us some hope......we later received a e-mail stating they could not deliver.
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2 comments
Anonymous
#463802

It doesent matter, That is just a poor excuses for a company if they dont have thier own floral arrangments then they just need to close up shop and let ftd to the job right!

Anonymous
#459841

They probably could not get a eal florist to take the order. They are only telemarketers who discount their prices then add a large handling fee to process the order.

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#303933 Review #303933 is a subjective opinion of poster.
Product
From You Flowers Flowers

Fromyouflowers.com | From You Flowers review from Washington, District Of Columbia

I've ordered flowers from these guys several times, but the last two orders have been AWFUL. In February after Valentines day, I tried to send my parents a fruit basket for their anniversary. Instead of getting that they were given a cheap vase of flowers that included Lillies. My mother is allergic to lillies which is why I ordered the fruit basket. I was refunded, but how they operate is they contract out to local florists, and the local florist said they contacted me and the difference was Ok'd which was plainly untrue. I'd ordered several bouquets through them, which had been delivered fine, so I thought I'd give them another shot. On March 7th, my mother had her birthday. I used their same day flower service, ordering my bouquet early in the morning. When my mom got home she said the flowers had never been delivered. I contacted Fromyouflowers.com several times on 3/8 and they were never able to get a hold of the florist who was supposed to have delivered the bouquet. Here it is 3/9 and they are still hesitating about refunding me because THEY can't get a hold of the florist. You have to be REALLY careful with this company. Certain areas may get great floral arrangements, and others like where my parents live (bothell, wa) may have really horrible service. As in the case of the Fruit basket the Florist never contacted anyone, and they had both my father's number and mine. They didn't even let Fromyouflowers.com know they don't do fruitbaskets. I won't be using this company again for any reason!
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1 comment
Anonymous
#1040215

When I called looking for my delivery, I got the same excuse, " We cannot get ahold of the florist"! And I am in Texas!!!

Seriously, what florist doesnt answer during business hours?

Review
#303466 Review #303466 is a subjective opinion of poster.
Product
From You Flowers Bouquet

FROM YOU FLOWERS over promises, under delivers and very unreliable!

NEVER EVER use From You Flowers! My order was supposed to be delivered to my friend for her birthday but it never arrived! No one would have even informed me! After several emails, the reason they gave me is because the florists didn't have the right flowers to make the arrangement I selected. WTF?? Call or email me, I would have changed it! They offered to upgrade my bouquet with an apology, plus a morning delivery the next day. The next day comes, heard nothing. 6PM rolls around and still nothing. Finally delivered almost 7PM, 2 days later. And this was after several emails and phone calls!! The last time I spoke to someone, they said sorry but the florist was busy. This company is a JOKE! I wanted to make someone's day, but because of From You Flowers, I had a very stressful 2 days. DO NOT USE THEM!
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#303093 Review #303093 is a subjective opinion of poster.
Product
From You Flowers Arrangement
Loss
$75