Latest review first
From You Flowers in Houston, Texas - Incompetent and Ignorant!!!!
From you flowers has just given me that absolute worst customer experience I have ever received!! DO NOT EVER PURCHASE FROM THIS COMPANY!!!! They delivered flowers that looked nothing like the picture online and I paid a lot of money for them! After I complained and told them how they looked like ***, it took me an entire day of dealing with automated email messages to finally get a response to refund me my money. Not only did they not want to refund my money (which the website says they have no problem doing) they went and picked up the flowers that I had delivered! How embarassing... This is unbelievable and if I could I would put this company out of business TODAY!!!!
From You Flowers aka FromYouFlowers.com = Did Not Deliver!
I used them to send flowers to my wife's work for her birthday and they never delivered them and never even called to inform me. I even received an email at 4:43 stating that they had been delivered. That pissed me off there that they had (assuming) delivered them so late... It wasn't until I talked to my wife after work and asked how she liked the flowers, she had no clue what I was talking about. I called fromyouflowers.com customer service at 5:30 and they told me they couldn't find a florist to make the delivery. Again they never even called to let me know they couldn't deliver them, instead they sent an email saying they'd been delivered. Do not use fromyouflowers.com. From you flowers is trash.
Ordered flowers 24 hours in advance they were never delivered. Do not use this company they do not deliver. Claimed they did not have a florist in the area and would be happy to deliver the flowers the next day. Well you kind of look like an *** when your sending...Read more
From You Flowers in Los Angeles, California - Fromyouflowers did not deliver!
I asked this company to deliver flowers to my Mom for her birthday last Friday. They were not delivered and they did not notify me. I called on Saturday and was assured they would be delivered on Monday. They were not. I called again and was assured they would be delivered today with an apology and an upgrade. The explanation was that they could not find a florist to complete the order. Needless to say they were not delivered and when I called today to as for a refund they were quite rude. I would not use this company if you want flowers delivered!
From You Flowers in Madison, Wisconsin - FromYouFlowers.com Horrible Customer Service and No Delivery
I ordered flowers for my daughters birthday giving fromyouflowers.com plenty of time to get them to my daughter. Her birthday is on Sunday. They were supposed to be delivered today between 9am and 6pm. Instead, I received an email, not even a call!!! They still have till 6pm yet decided to send an email and forget about my order. There are 158 florists within a 15 mile radius of my daughter, yet they refuse to use any other than the few they have listed in their book. I am furious and will never use them again!! On top of that I will not get my money back till Wed or Thurs of next week! Date: Saturday, December 3, 2011, 12:08 PM Dear Ms. Sellers, Thank you for your recent order. Unfortunately, we were unable to locate a florist able to complete the delivery today. With your permission, we would be happy to send the delivery Monday with a note of apology explaining the delay or we would be happy to even call the recipient to personally apologize. Please accept our sincere apologies for any inconvenience this may have caused. Thank you! Sincerely, Alexia B. From You Flowers Customer Service (800) 838-8853
On my Fiances 1 Year anniversary of being breast cancer free I decided to send a bouquet of Pink roses and Pink lilies in a pink vase.... I paid a high cost to customize this arrangement and when I got home to see the flowers in a PLAIN clear vase and NO roses, just...Read more
I ordered an arrangement to be sent to the funeral of my mothers twin sister. My mother has alzheimers and is unable to order for herself. The flowers were horrible.My mother cried. They were nothing like what I ordered. They looked like someone had taken an old...Read more
I order Flowers to be delivered on Thursday for same day... when comfirming the order it kicked delivery day to friday... ok i thought maybe i was just a little to late in the day at 2pm....so now scheduled for friday AM.. Did not recieve a comfirmation by 2 pm so I...Read more
Ordered the flowers for my w1fes b1rthday, by 3:00 they weren't there so 1 called customer serv1ce who sa1d they'd get back to me. Two hours later noth1ng, so 1 called back, they sa1d they'd get back to me, 1 1/2 hrs later noth1ng, called them back they...Read more
From You Flowers in Sacramento, California - 100% Satisfaction Guarantee is a joke
I chose a "florist designed birthday bouquet." It was the worst looking arrangement I've ever seen. A 2 year old could do a better job. Overly large flowers on 3 sides with different flower on the fourth side, a random twig sticking out the side and *** looking Eucalyptus sticking out the top all in a tiny little vase. I e-mailed and called customer service and all they would do is offer a 15% discount on a future purchase. Their guarantee states: "From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service FOR ANY REASON feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours! Problems are rare, but when they occur From You Flowers is available 24 hours a day to help you." Direct quote from their website. Their 100% satisfaction guarantee is meaningless. I will never use them again.
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