Show reviews that mention
flowers order delivery service customer service customer florist arrangement refund ordered flowers
Filter review

From You Flowers - TERRIBLE SERVICE

I called From You Flowers on a Wednesday for a Friday delivery. They said no problem and that it could be done. On the Friday they were suppose to be delivered I called at about 5PM and they said they can't get hold of the florist; I asked for the florists number because I wanted to speak with them person to person, instead of going off of what this "sales representative" was telling me. After being hung up on twice, I asked to speak to the supervisor, I was on hold for about ten minutes and the girl gets back on the phone telling me her supervisor is busy with other customers with bigger problems than mine. Keep in mind I was very kind, I just wanted to know why my flowers hadn't been delivered when I was told they would be. While listening to the hold tone, the many times I got to enjoy it, I heard something like, "Delivered within the same day, if the order is placed before 3PM in your recipient's time zone." My recipient is an hour north of me, therefore is in the same time zone. The "representatives" couldn't give me a reason as to why they weren't delivered, and refused to refund my money until they talked to the floral shop, and told me they would call me back. I never got a call back, and my flowers still weren't there. I called again, then they tried calling the floral shop one more time, and then all the sudden they had been delivered, but there was no one at the receptionists desk at the place of delivery so they just left them. I then called the front desk of the place they were suppose to be delivered to, I told them the florist had said they left them on the desk but no one was there, he confirmed that someone was always at the desk, and that it was policy. I called From You Flowers back and told them I wanted a full refund, they told me I had to try to do a redelivery, I said I just wanted my money back, then I was told that it was mandatory. Hold on; First I was told I would get my money back if they weren't delivered, then they told me that if their not delivered they have to be redelivered. Long story short, I got my money back and will never be using their "service", I wish I would have read the reviews before I spent 100$ hoping the flowers would arrive when they said.
View full review
ID
#311623 Review #311623 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Loss
$100

Do NOT use FROM YOU FLOWERS

I placed an order on a Tuesday for a wed flower delivery. I even paid an EXTRA delivery fee to have the flowers delivered in the morning. At the end of the day on Wed I get a message saying the vase for the flowers was unavailable and they needed to substitute. The flowers were already supposed to be delivered by then. after being put on hold by customer service and then disconnected I did not recieve a call bacll. I emailed them and they responded saying they were sorry. The flowers were delivered today THURSDAY and were not even the bouquet i ordered. Terrible service.
View full review
2 comments
Anonymous
#476283

I wish I had known about looking at reviews before. Very deceiving.

Anonymous
#476030

whatever extra fees you paid for delivery never goes to the actual flower shop that delivers. , i usually get orders from fromyouflowers about 1 to 2pm wanting it delivered 30 miles away by 4pm with just 4 dollars for deliver if we are lucky to get that. All fromyouflowers is , is a calling center they get all fees and 25 percent of the order and the wire service in the middle get 15 to 20 percent also , does not leave *** left for the actual shop that fills the order and delivers it.

View more comments (1)
ID
#311610 Review #311610 is a subjective opinion of poster.
Product
From You Flowers Bouquet
Loss
$45

From You Flowers Sucks

I ordered flowers for my husband's huge promotion. I upgraded my order to include an impressive arrangement. It was supposed to be in an oversized martini glass and made to look like an appletini. My husband called to thank me and sent me a photo. It was a regular sized martini glass with less than $20 worth of flowers. I called and their lame excuse was they can't make it look exactly like the picture. After much arguing with a manager they finally agreed to have the flowers redone, but the impact was gone. I will never deal with them again.
View full review
1 comment
Anonymous
#469490

Please, i am warning everyone, do not use this company! Even if you think you are saving a few dollars, you are not.

In the end you are left with a headache, and flowers delivered three days late after paying to guarantee that they will be shipped at an earlier date. I can't stress it enough, DO NOT USE THIS COMPANY

ID
#311385 Review #311385 is a subjective opinion of poster.
Product
From You Flowers Arrangement

From You Flowers - NOT DELIVERED AS PROMISED X2 AND STILL WAITING

My fiance wanted to send me flowers for the heck of it and he paid extra to have it delived 2 days ago by noon and they never showed up, he wrote the company and they said they would have them delivered the next day, guess what still waiting!! NEVER USE THIS COMPANY AGAIN! You maybe waiting till the cows come home or in this companys case until PIGS LEARN TO FLY! But with all these complaints that they already have i DOUBT THAT WILL EVER HAPPEN! BUT I GUESS WE WILL SEE WHAT HAPPENS BUT NOT HOLDING MY BREATH
View full review
1 comment
Anonymous
#797572

Well, we are now married and still no flowers but he ended up going with FTD and they sent flowers and they got to our house next day.. He had gotten ahold of the company after a week of them not showing up..

A REFUND was never issued and the flowers NEVER sent.. NEVER DO BUSSINESS WITH AGAIN!!

ID
#311200 Review #311200 is a subjective opinion of poster.
Product
From You Flowers Flowers

From You Flowers - Fromyouflowers delivery sucks!

I have ordered flowers twice through Fromyouflowers.com and both times, the flowers were NOT delivered on the correct date!! In fact, it was 3 days before they were delivered! Both times it was "because of the florist". Not only did I not receive my money back, they wouldn't even send another arrangement! A $10 coupon for my next order is what they offered!! I was told if they refunded my money, then they would go back and pick up the arrangement!!! Who does that?!! I will NEVER use this service again and do NOT reccomend them to anyone wanting flowers delivered for a special occasion!
View full review
2 comments
Anonymous
#610810

Paid too much for a mess. Ordered an arrangement for valentines and it was delivered on time but looked like it was made up of the florists scraps.

Sent email to company and all they said was sorry. I will not use them again and not recommend them

Anonymous
#609338

scammers, they made away with millions of $ last days with no delivery , lets complain and shut this fraudulent company down

call FTC call CNBC call CBS

View more comments (1)
ID
#310132 Review #310132 is a subjective opinion of poster.
Product
From You Flowers Arrangement

From You Flowers - Wrong/UGLY arrangment delivered

You're company is terrible and the so-called florists that you work with are idiots. how hard is it to deliver a simple arrangement?!?! I made the order ONE WEEK before it was to be delivered. I ordered a simple tulips arrangement in a cubed vase. What was delivered was not even close!! ugly *** "filler" flowers with carnations in a terrible hurricane vase! WTF!?! when i contacted the company the "assured me that the order will be corrected". It's been 2 days and i haven't heard back from them. I requested a full refund and waiting to hear their story.
View full review
2 comments
Anonymous
#464235

They only refunded me AFTER I filed a complaint with the BBB. I've pared on their Facebook page & every blog I can find them on.

I want to warn everyone about what poor service and *** arrangements they make. Hopefully I'll reach one person BEFORE they make the same mistake we did.

Anonymous
#463724

Same thing happen to me twice! They did compensate for the error, but I'm done with them.

It's just ridiculous. :(

View more comments (1)
ID
#309300 Review #309300 is a subjective opinion of poster.
Product
From You Flowers Bouquet

From You Flowers - Never delivered Flowers

The only gift my mom was to get on her birthday was flowers from me. I ordered them four days in advance. She didnt get them. Her birthday is in March so there is no holiday close to it that would excuse this. So I called to complain. They called the florist and the florist said they would deliver them the next day. I didnt like it but I really wanted my mom to get these flowers so I agreed. Well at the end of the next day still no flowers. So I called again, I was asked if they could try to do it the third day. I said no I want my money back. I paid almost $60.00 for these flowers. They said I would have the refund in 1 to 3 days. Well here it is the third day and I get a $6.00 refund. I called them again and was told they issued a partial refund, I'll have the rest in 1 to 3 days. What kind of mess is this???? I will never use them again. Next time I'll just go to a florist I choose and do it myself. From You Flowers is not the way to go.
View full review
ID
#309011 Review #309011 is a subjective opinion of poster.
Product
From You Flowers Flowers

From you Flowers is horrible

I placed an order with "From you Flowers" for the first time to try a new company. My order was days late, and not what I ordered. When it was late, the company promised an upgrade. There was no upgrade. I asked for a morning delivery and it came at 1:30. The event the flowers were for was missed entirely. This company is full of false promises. I asked for a refund with no luck - they send the sameemail over and over again. They sent a ten dollar coupon to use - NEVER will I use it. They should be shut down!!!
View full review
ID
#308265 Review #308265 is a subjective opinion of poster.
Product
From You Flowers Flowers

From You Flowers is totally inept

I ordered a baby-girl floral arrangement for our daughter-in-law in the hospital after a particularly difficult delivery, even paid extra for a deluxe bouquet. When we arrived at the hospital in San Francisco, the bouquet was in a small Valentine's Day vase with a little heart medallion labeled "Sweetheart" (this was in the month of September). The vase held very few flowers, and they looked nothing like what I'd ordered online in Oregon. I WILL NEVER AGAIN ORDER FROM THIS COMPANY, THE BIGGEST RIP-OFF EVER! I could have gotten much better flowers at the corner grocery for a fraction of the price.
View full review
ID
#308217 Review #308217 is a subjective opinion of poster.
Product
From You Flowers Arrangement

From you flowers did not deliver

From you flowers did not deliver or notify me for three days after I had ordered flowers for my mother following a surgery. When they did not deliver the first day, the company confirmed they would deliver fhe next day. After three days, I called and they said they no longer serviced the area. I have now wasted three days and missed the opportunity to let my mother know I was thinking of her while she was in the hospital. I would not recommend nor will I be using From You Flowers in the future. this is entirely a failed customer interaction. Melissa B.
View full review
ID
#307157 Review #307157 is a subjective opinion of poster.
Product
From You Flowers Flowers
Loss
$50